The V&A Neighbourhood Awards celebrate tenants who embody customer excellence, sustainability, and community. In the spirit of ongoing improvement and collaboration, we are shining a spotlight on remarkable individuals and businesses in our neighbourhood who embody resilience, innovation, and an unwavering dedication to the extraordinary.

We are, after all, a neighbourhood where the exceptional happens every day.

The awards are open to all retail tenants at the V&A Waterfront, recognising work from May 2023 to May 2024. There are eight categories and 19 awards, and multiple entries are encouraged. You can nominate your own business in different categories.

Let’s applaud excellence and honour the collective spirit driving our community forward!


Enter any of these awards for your chance to win. Remember, you can enter for more than one award.
Click on the different categories below (at READ MORE)
for information about each one’s criteria, and your eligibility to enter.


Category: Purpose-led Strategy Awards

This category of awards highlights tenants driving positive change through values-based, purpose-
driven initiatives rooted in shared-value principles. Awards include the Empowerment Impact Award,
Social Impact Award, and Our Better Nature Sustainability Award.

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Category: Brand Design and Innovation Awards

This category recognises tenants who have successfully implemented innovative approaches that
distinguish their brand in the neighbourhood, thereby enhancing their overall customer experience
and satisfaction at the V&A Waterfront.

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Category: Service Excellence Awards

These awards honours the impressive tenant offerings, the most exceptional customer experience, and the achievement of notable business success within our neighbourhood. They celebrates customer-service excellence, which is assessed by mystery shopper evaluations and overall business performance.

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Category: Staff Talent Awards

This category recognises retail store and eatery talents who excel in customer service, teamwork, and
dedication, demonstrating exceptional leadership and achievement within their roles. Awards include Store Manager of the Year and the Retail Service Star Award.

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Category: Neighbourhood Champion Awards

These awards recognise tenants who, through their actions, initiatives or partnerships, exemplify good neighbourliness. They foster a supportive community among tenants and promote the V&A
Waterfront beyond our neighbourhood walls. Awards in this category include Global Brand
Ambassador of the Year and the Good Neighbour Award.

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Category: People’s Choice Award

This category, determined by public voting, celebrates the tenants who are the most beloved by visitors and
customers, solidifying their reputation as the favourite brand among patrons and setting a benchmark
for excellence with their consumers.

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Category: Special Recognition Awards

These awards, chosen by the V&A Waterfront CEO, honour exceptional contributions to our
strategy, values, community and/or retail industry. They also recognise tenants who have been part of our neighbourhood for 30 years or more.

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Category: Retail Excellence

This award category recognises tenants who have demonstrated remarkable business performance and
outstanding operational efficiency, combined with exceptional customer service. They epitomise the
pinnacle of a well-rounded retail business.

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Award winners will walk away with fantastic prizes including a R5000 voucher for every winner. They will also receive a floating trophy and certificate, public and industry recognition, as well as a badge of honour – endorsed by the V&A Waterfront – that they can proudly display on their consumer communications.


We’ve called on an expert panel of judges, made up of diverse authorities from various industries including media, business and tourism. They will evaluate all nominations and identify the shining stars in our tenant community. Is that you? Enter today!



Discover everything about the V&A Neighbourhood Awards, including entry rules, permission requirements, confidentiality protocols, the judging process, and property guidelines.


Want to find out more? Download the answers to our FAQs for more information.