11 Aug 2023 V&A awards top retailers for service excellence Earlier this week, the V&A celebrated 20 of its top retailers for service excellence at the One&Only hotel with premium diamond jeweller Shimansky being awarded as the Overall Winner. Winners were selected based on results from the Mystery Shopper research conducted by an external agency. The V&A uses this research to improve customer experience, measure tenant customer service performance, identify training needs, and make informed decisions that contribute to the business’s overall success and growth. Alex Kabalin, V&A Waterfront retail executive, said: “The V&A Waterfront is the heart of where people live, work and play. The Service Excellence Awards are about recognising customer-centric service excellence; which is ultimately about ensuring consistency in high levels of customer satisfaction as well as creating opportunities for our tenants.” Read more here. Clipper Yacht Race returns to the V&A for its 11th stop-over 06 November 2023 marks the return of the Clipper ocean race to V&A shores. The circumnavigation challenge is considered to be one of the toughest on the planet, seeing participants from all walks of life take on the exceptional challenge of racing across the world’s oceans on board a 70ft yacht. On this race edition, eleven South African crew members will be joining the adventure of a lifetime. Two of the Race Skippers and five Race Crew will get to experience sailing into their country, and five crew members will depart Cape Town to sail across the Roaring Forties to Western Australia. Click here for more. New stores at Victoria Wharf We’re pleased to welcome the following stores to our neighbourhood: PICHULIK Inspired by ancient traditions and cultures around the world, Pichulik is a jewellery and accessories brand popularly known for their handcrafted pieces that feature locally produced and re-purposed rope embellished with a variety of exotic materials. Pichulik is no stranger to the V&A neighbourhood, the brand used to be based inside our design and craft hub in the Watershed. Find them located on the upper level next to the Diesel store. GALXBOY Popular South African streetwear brand GALXBOY are now at the Waterfront. The brand’s aesthetic is characterized by its innovative designs brought to life through a 21st-century African design philosophy that showcases the modern aspirations of South African youth. The brand draws its inspiration from the “new age” youth of South Africa who constantly redefines what it means to be African, young, wild, and free. Find GALXBOY located on the upper level next to the Alysu store What’s on in the neighborhood Event: Friday Night Jazz Date: Friday, 11 August Time: 18h00 – 20h00 Location: Makers Landing Where jazz notes and delectable bites collide. Makers Landing’s Winter extravaganza weaves a tapestry of music, flavors, and fun, uniting all in a joyful sensory experience! Event: Celebrating Women with Justice Desk Africa Date: Saturday, 12 August Time: 17h00 – 18h00 Location: Amphitheatre Elevate your Women’s Day with Justice Desk Africa at V&A Waterfront, as dynamic young talents blend with music, hope, and collaboration, showcasing the power of unity for a brighter future. Click here for more details on all our events.