Event Application – Terms and Conditions

Event Considerations at the V&A Waterfront

Safety: The safety of participants and the public is the top priority for any event, brand activation, promotion, flash mob, performance, or fundraiser at the V&A Waterfront. To proceed, you must submit a formal V&A Waterfront Event application form along with a detailed event proposal that meets the following criteria:

Required Documents (if the event is approved):

  • Signed V&A Waterfront Agreement
  • Proof of Payment
  • Proof of Public Liability Insurance

Insurance Requirements:

  • Small brand activations and fundraisers: Minimum R15,000,000 coverage
  • Larger events with substantial structures and large audiences: Minimum R50,000,000 coverage

Time Frame:

  • Provide all required information and the event proposal at least 2 weeks in advance to assist with processing and approvals.

City of Cape Town Events Permit:

  • For events larger than 200 people, with amplified sound or temporary structures, apply for a City of Cape Town event permit in addition to the V&A Waterfront application. Refer to City of Cape Town Events for details.

Temporary Structures:

  • A BDM Permit is required for any structure exceeding 900mm in height or covering 110 square meters or more.

Creative Execution:

  • The activity should be visually appealing and encourage voluntary participation. Public engagement must be free and not coercive.

Sustainability:

  • Flyer distribution is prohibited. Flyers should only be available for visitors to take at the stand/exhibit.

Fundraisers:

  • Must be a registered non-profit organization (NPO) with a proven track record of supporting worthy causes.
  • No fundraising for political events or display of political regalia is allowed.
  • Compliance with national and local laws and regulations is mandatory.
  • The fundraising team must act in good faith and in the best interests of both the organization and the V&A Waterfront.

Venue Allocation:

  • The V&A Waterfront reserves the right to designate space and event duration.

Times:

  • Public space setup and breakdown: 00h00 – 08h00 or as specified by the V&A Waterfront.
  • Mall setup and breakdown: 22h00 – 07h00 or as specified by the V&A Waterfront.

Safety:

  • Areas must be cordoned off during setup and breakdown to ensure safety and restrict unauthorized access. Provide plans detailing cordoned-off areas.
  • A qualified Safety Officer must oversee the event, including setup and breakdown. Structural certificates and city approvals are the organizer’s responsibility. Provide all necessary documentation to the V&A Waterfront before the event.

General:

  • Cleaning and security services must be quoted by the V&A Waterfront. External suppliers cannot be contracted directly.
  • Medical services must be quoted by ER24. No other suppliers are permitted.
  • Provide copies of all permits and certificates (e.g., City Permit, BDM Certificate, Structural Engineer’s Certificate) before the event.
  • A Registered Person must oversee the erection of any temporary structure.
  • No open flames or pyrotechnics are allowed without prior consent. Fireworks are strictly prohibited.
  • Commercial filming requires a permit from the V&A Waterfront.

Note: Discussions about the venue are conducted in good faith, with no legal obligations or binding agreements until terms are finalized and a written contract is signed by both parties.

Privacy Notice – POPI

Interpretation

1.1 In this Notice, unless inconsistent with or otherwise indicated by the context:

1.1.1 “the Act” means the Protection of Personal Information Act 4 of 2013 as amended, consolidated, or re-enacted from time to time, including all schedules and regulations thereto;

1.1.2 “Personal Information” means information relating to a living, identifiable, natural, or juristic person, including but not limited to:

1.1.2.1 information relating to race, gender, sex, pregnancy, marital status, national, ethnic, or social origin, color, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, and birth of a person;

1.1.2.2 information relating to the education or the medical, financial, criminal, or employment history of the person;

1.1.2.3 any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier, or other particular assignment to the person;

1.1.2.4 the biometric information of the person;

1.1.2.5 the personal opinions, views, or preferences of the person;

1.1.2.6 correspondence sent by a person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;

1.1.2.7 the views or opinions of another individual about a person; and

1.1.2.8 the name of a person if it appears with other personal information relating to a person or if the disclosure of the name itself would reveal information about the person;

1.1.3 “this Notice” means the consent contained in this document;

1.1.4 “Processing” means an operation or activity or any set of operations, whether or not by automated means, concerning Personal Information, including:

1.1.4.1 the collection, receipt, recording, organization, collation, storage, updating or modification, retrieval, alteration, consultation, or use;

1.1.4.2 dissemination by means of transmission, distribution, or making available in any other form; or

1.1.4.3 merging, linking, as well as restriction, degradation, erasure, or destruction of information, and “Processed” and “Process” shall have the corresponding meaning;

1.1.5 “V&A” means V&A Waterfront Holdings (Pty) Ltd, registration number 2006/024423/07, a private company with limited liability duly incorporated in accordance with the laws of the Republic of South Africa, and a reference to “the V&A” shall include all of the V&A’s subsidiaries, as contemplated in section 3(1) of the Companies Act 71 of 2008.

1.2 The clause headings in this Notice have been inserted for reference purposes only and shall not affect the interpretation of any provision of this Notice.

Introduction

2.1 The V&A is a responsible party, as contemplated in the Act.

2.2 Accordingly, the V&A is obliged to comply with the provisions of the Act which deal with the Processing of Personal Information, including making you aware of the matters dealt with in this Notice.

Information Being Processed

3.1 The V&A Processes:

3.1.1 all information that you have furnished or will furnish the V&A with for purposes of entering into an event, supply, or service agreement, as the case may be;

3.1.2 all information that you furnish the V&A in terms of your event, supply, or service agreement, as the case may be; and

3.1.3 information related to the supply of goods or services rendered, including but not limited to financial information.

Purpose

The V&A will Process the information referred to in clause 3 for the following purposes:

4.1 to verify your identity;

4.2 to perform credit and criminal checks;

4.3 to assess whether it will enter into an event, supply, or service agreement with you, as the case may be (where applicable);

4.4 to contact you regarding matters related to the supply of goods or services, as the case may be;

4.5 to maintain a technical and account history of your dealings with the V&A;

4.6 to comply with:

4.6.1 any obligations imposed by law;

4.6.2 orders, directions, or requests from any court, authority, or government body; or

4.6.3 any of its obligations in terms of your supply or service agreement, as the case may be;

4.7 to enforce legislation concerning the collection of revenue;

4.8 for the conduct of proceedings in any court or tribunal;

4.9 to pursue any other legitimate interest of the V&A.

Disclosure and Transfer of Personal Information

5.1 The V&A shall disclose and transfer your Personal Information to and jointly use your Personal Information with its subsidiaries, associated companies, business associates, service providers, and other persons who it considers appropriate for the purposes stipulated in clause 4 above.

5.2 The persons with whom the V&A may share your Personal Information shall include but not be limited to:

5.2.1 any entity within the V&A’s group of companies;

5.2.2 any agent, contractor, or third-party service provider who provides administrative, marketing, research, distribution, data processing, telecommunications, computer, payment, or other services to the V&A in connection with the operation of its business;

5.2.3 credit reference agencies;

5.2.4 credit and/or debit card companies and/or banks;

5.2.5 government or non-government authorities, agencies, and/or regulators;

5.2.6 medical professionals, insurers, and medical facilities.

Security Measures

6.1 In terms of the Act, the V&A is obliged to take appropriate, reasonable, technical, and organizational measures to prevent:

6.1.1 loss of, damage to, or unauthorized destruction of your Personal Information; and

6.1.2 unlawful access to or processing of your Personal Information.

6.2 The V&A has implemented a POPIA Policy in accordance with the Act.

Access to or Correction of Your Personal Information

7.1 You may request access to the record or a description of the Personal Information held by the V&A.

7.2 If you believe that your Personal Information held by the V&A is incorrect, you may request that the V&A:

7.2.1 corrects or deletes the Personal Information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully;

7.2.2 destroys or deletes a record of Personal Information about you that the V&A is no longer authorized to retain in terms of the Act.

7.3 Any requests contemplated in this clause 7 must be made in writing and sent to the V&A as follows:

  • By Hand to: V&A Waterfront Head Office, 3 Dock Road, Waterway House, V&A Waterfront, Cape Town, C/o Events Team
  • Per Email: events@waterfront.co.za

Lodging an Objection

8.1 You may object, on reasonable grounds, at any time to the Processing of Personal Information:

8.1.1 that protects your legitimate interest/s, unless legislation permits such Processing;

8.1.2 that is necessary for pursuing the V&A’s legitimate interests or those of a third party to whom the Personal Information is supplied, unless legislation permits such Processing; or

8.1.3 for purposes of direct marketing, other than direct marketing to which you have specifically agreed to in terms of this Notice.

8.2 Any objections contemplated in this clause 8 must be made in writing and sent to the V&A as follows:

  • By Hand to: V&A Waterfront Head Office, 3 Dock Road, Waterway House, V&A Waterfront, Cape Town, C/o Events Team
  • Per Email: events@waterfront.co.za

Submission of a Complaint

You have the right to submit a complaint to the Information Regulator established in terms of the Act if you feel that the V&A has interfered with the protection of your Personal Information in any way.

Consent

10.1 In light of the content of this Notice, you hereby agree that the V&A may:

10.1.1 Process your Personal Information for the purposes referred to in this Notice;

10.1.2 Retain records of your Personal Information for as long as it deems necessary and, at least, for as long as the V&A requires in order to comply with any law, code of conduct, including the provisions of the Act;

10.1.3 Transfer your Personal Information as contemplated in clause 5; and

10.1.4 Process your information in any way described in clause 1.1.4.1 to 1.1.4.3.

10.2 The person signing this Notice in a representative capacity warrants their authority to do so.

10.3 You understand that failing to sign this Notice will result in the V&A not being able to Process your Personal Information and consequently not being able to enter into an event, supply, or service agreement with you or to fulfill its obligations under the current agreement, as the case may be.