Unlock the Ultimate Gift Experience! Surprise someone special with more than just a gift, and offer an invitation to explore, discover and delight. A V&A Waterfront Gift Card unlocks a world of dining, culture, shopping and adventure, where every visit turns into a lasting memory. Shop Hundreds of Brands From globally recognised brands to thoughtfully curated boutiques, over 450 stores invite your loved ones to explore fashion and design at their own pace. Savour every Flavour From casual cafés to celebrated restaurants, more than 100 eateries offer flavours for every mood and moment. A gift card is the perfect invitation to savour something extraordinary. Make Memories that Matter From the Two Oceans Aquarium and Zeitz MOCAA to the Cape Wheel, boat rides and live experiences, this gift turns every visit into a story to remember. Simple to Purchase Gift cards are available at V&A Waterfront Information Kiosks, with quick and convenient card payments for your ease. Cash is not accepted. Freedom to Choose Accepted across retail, dining and a variety of attractions, the gift card offers flexibility and choice across the V&A Waterfront. A Gift that Lasts Valid for three years and redeemable from 9am to 9pm, giving recipients the freedom to enjoy the experience that suits them most. More than a present, a V&A Waterfront Gift Card is an invitation to experience an iconic destination, with the freedom to explore, enjoy and choose the moments that matter most. GIFT CARDS FAQs Whether you're surprising someone special or arranging a corporate order, these FAQs guide you through everything you need to know for a smooth and seamless gifting experience. Why do I need to provide my name and identification? To keep all gift card purchases safe and compliant, we are required by the Financial Intelligence Centre Act of 2001 -(FICA) to verify certain information when a MasterCard Gift Card is issued. Your details are processed securely by Paymentology in line with the Protection of Personal Information Act, 2013 (POPIA), and will only be shared if required by law. What if I prefer not to share my details? Because FICA compliance is mandatory, we unfortunately cannot issue a Gift Card if the required information cannot be provided. What information do I need to purchase a Gift Card? Please bring the following when buying a Gift Card at any of our Information Kiosks: Your original ID book or driver’s licence Your full name, surname, and contact number Foreign nationals: a valid original passport Company purchases: company name and registration number What payment methods are accepted? V&A Waterfront Gift Cards can be purchased using: Credit cards Debit cards Please note: Cash payments are no longer accepted. How do bulk or corporate Gift Card purchases work? How do bulk or corporate Gift Card purchases work? For orders of 20 or more Gift Cards: Email: giftvouchers@waterfront.co.za Complete the Corporate/Bulk Gift Card Request Form (click here). Our Finance team will respond within 48 hours with the relevant FICA requirements. Once documents are received and verified, an invoice will be issued. Cards will be available for collection once payment has cleared. Please note: For bulk and corporate orders, EFT is the only accepted payment method. Collection details: Monday–Friday (excluding public holidays) 9:00am – 3:00pm V&A Waterfront Head Office Waterway House – North Wing, 3 Dock Road, 1st Floor, V&A Waterfront What are the terms and conditions? All Gift Card purchases are subject to terms and conditions. Please click here to view the full terms and conditions or enquire at any of our Information Kiosks. For help, contact info@waterfront.co.za or call 021 408 7600 between 9:00am and 9:00pm. How do I check my Gift Card balance? You can check your balance in the following ways: Visit www.whatsonmycard.com Call the Paymentology support line on 0861 114 093 and select Option 1: Account Balance SMS your Gift Card number (no spaces) to 34246 (standard SMS rates apply) Contact the Tutuka Customer Support Centre on 086 110 1210 for statements or balance enquiries Visit any of our Information Kiosks for assistance What should I do if I lose my Gift Card? Please contact the Tutuka Customer Support Centre on 086 110 1210 or visit any of our Information Kiosks for in-person support. Can I reload a Gift Card? No, Gift Cards are not reloadable. Can I buy a Gift Card online? Gift Cards cannot be purchased online, but we’ve made them easy to buy at our Information Kiosks, conveniently located: Inside the Victoria Wharf Shopping Centre near the Nespresso store Entrance 1 near Clicks Entrance 5 near Mugg & Bean Do gift cards expire? Yes. Gift Cards are valid for 3 years from the date of purchase.
