Operating Hours

Our revised trading hours are 9am – 7pm. Kindly note that store specific trading hours may differ and are subject to change.

Stores & Restaurants

The majority of our stores have re-opened with minor exceptions listed below. Our restaurants are slowly re-opening with strict measures in place.

Info Kiosks

Our information kiosks have re-opened and have resumed with the selling and activation of gift cards.

Parking

We have implemented low touch parking solutions throughout the neighbourhood. A rate of R10 for 0-3 hours is valid until October 2020. For more detailed rates, please head over to the parking section of our website.

Operating Hours

  • Victoria Wharf  9am – 7pm. Kindly note that store specific trading hours may differ and are subject to change. Our Info Kiosks have also re-opened and resumed with the selling and activation of V&A giftcards
  • Watershed The Watershed reopened at the beginning of September and has an all new Beauty Box section featuring the best in locally made health, wellness & beauty products #SupportLocal You can visit anytime between 9AM – 5PM (Thursday – Sunday) 
  • The V&A Food Market  has also reopened and is trading Thursdays – Sundays 10h00 – 18h00.
  • The Oranjezicht Farm Market is currently trading Saturdays: 09h00 – 14h00 and Sundays: 09h00 – 14h00
  • Battery Park is open 9AM - 5PM so be sure to swing by to #ComePlayVandA

Restaurants now Trading

We advise our customers to regularly check our website and to call the restaurant in advance to check opening and closing times. Restaurant layouts have been reconfigured to take reduced customer limits into account. Strict social distancing rules will have to be followed and all visitors will be required to wear masks except while eating and drinking. Please also note that public holidays affect our restaurant trading hours so be sure to phone ahead to confirm.

Not Yet Trading

The vast majority of our stores and restaurants are open for business however kindly note that the following tenants have not yet reopened.


More Information

The V&A Waterfront has implemented strict health protocols which will be in place across the V&A Waterfront at all times. The wearing of masks in public is mandatory. We stress that anyone not doing so will not be allowed to enter our buildings.

All tenants who are operating will ensure that social distancing and hand sanitising rules are strictly observed at their stores. Working together with all of our tenants, we will continue to ensure that throughout the V&A Waterfront precinct:

  • COVID-19 hygiene information will be prominently displayed, and hand sanitizer will be provided at all entrances. Tenants are advised to do the same at the entrances to their stores.
  • Physical distancing measures will be strictly enforced.
  • The number of people in stores at any one time must adhere to the Social Distancing and other Health Regulations.
  • Tenants are encouraged to practice effective protection against the COVID-19 disease and to encourage shoppers to sanitise and wash their hands frequently.
  • All tenant and V&A Waterfront staff have been briefed to be vigilant in terms of cleaning and sanitizing across all areas of the property.
  • We encourage heightened awareness of personal hygiene by displaying notices throughout the retail shopping areas.
  • Disinfectant will be used to wipe down escalators, elevators, staircase railings etc.
  • Signage will be displayed to encourage a maximum of 2 people per lift.
  • Windows, door handles, doorways, handrails and communal areas will be regularly wiped down.
  • We are increasing the frequency and intensity of cleaning of all commonly touched surfaces including seating, doors, handrails, elevators and elevator buttons, directories, rides as well as rental strollers and wheelchairs and are encouraging all our tenants to do the same.
  • We have developed protocols for cleaning public spaces.
  • Natural ventilation will be increased where possible (e.g. opening windows when weather permits) to help reduce transmission, though the evidence is limited as to its effectiveness.
  • To date we have invested in more than 270 hand sanitiser dispensers in our bathrooms and 57 additional entrance sanitiser dispensers throughout the property. We have a cleaning crew of more than 180 people on a daily basis who have to ensure that we maintain high levels of hygiene, and part of their role is to replenish stock at all the dispensers once they run empty (on average per month we use more than 360L of alcohol-based sanitiser for these dispensers alone).
  • At the same time we have issued our key personnel with pocket-sized sanitiser to keep on hand, and this we replenish as and when it is reported and all staff members have been issued the required PPE as per the guidelines received from government.
  • As viruses and bacteria may be transferred through hand contact on the handrails of escalators, the V&A Waterfront retrofitted automatic ultraviolet germicidal irradiation (UVGI) devices to the high-traffic escalators in the Vic Wharf shopping mall. (Depending on the OEM, these devices are mounted either internally or externally.) In future, all end-of-life or new escalator installations will have the automatic UVGI devices specified as original equipment.

Additional Resources


TENANT SUPPORT
We have put together an SMME support hub for our small business tenants as we recognise the impact that COVID has had especially on this sector.

VISITORS 

We implore all our visitors to continue to take extreme care to protect themselves and families and undertake all necessary precautions as outlined above and by the following credible resources:

For further updates, please keep an eye on our social media platforms.