Visitor Survey : Shaping the Future of Victoria Wharf


We are always trying to improve, and between the 22 April 2024 – 25 April 2024 we plan to send invitations to complete short surveys to members of the public who have used the free Wi-Fi service at the V&A Waterfront and opted in to receive marketing communications.

As an incentive for participation, those who complete the survey will be entered into a prize draw to win one of two R1 000 V&A Waterfront gift cards. The draws will take place by 30 April 2024.




    • The incentive is only open to visitors to the Waterfront who have registered for the V&A’s free Wi-Fi service and have been invited to participate (Invitees).
    • The following persons are excluded from this incentive and may not participate –
      • A supplier of goods or services in connection with this incentive; and
      • Any employee the V&A.
    • Invitees must complete a survey to qualify for an entry into the draw to win a gift card to the value of R1000.00 (one thousand rand).
    • Only one entry per registered Wi-Fi user will be allowed – irrespective of the number of times the survey is completed.
    • Only one entry via social media user will be allowed – irrespective of the number of times the survey is completed.
    • Only fully completed surveys will be eligible to enter into the draw to win a prize.
    • Invitees who complete and submit the surveys will be entered into the lucky draw taking place. Once we have selected 2 (two) winners, we will send the winners an email to notify them that they’ve won the R1000 (0ne thousand rand) gift card. The winner would need to collect the gift card at the V&A Waterfront Head Office between 09:00 and 16:00.
    • X2 R1000.00 (one thousand rand) V&A Waterfront gift cards. Redeemable at all shops, restaurants and attractions at the V&A Waterfront.
    • You may not win a prize if it is unlawful for us to supply such a prize to you. If you do win such a prize, you will forfeit it.
    • You must obtain and possess, at your cost and expense, whatever documents and permissions that may be required in order to accept and use a prize, and which documents and permissions must remain valid in such minimum form and for such minimum period after the prize date as may be required by the relevant authorities.
    • Unless we make alternative arrangements with the prize winner prior to collection of the prize, the winner may collect the prize from the V&A Waterfront Information Kiosk inside Victoria Wharf Shopping Centre between 9 am to 5 pm, Monday to Sunday.
    • It is your responsibility to provide accurate and truthful information on the WiFi registration form. If you are selected as a winner but, despite reasonable efforts, V&A is unable to contact you based on the information that you provided, within 7 (seven) days from receiving the email notifying you to collect the vouchers, the V&A reserves the right not to award the voucher to you.
    • The prize is non-transferable and cannot be exchanged or converted to cash.
    • Proof of identity will be required to collect a prize and we reserve the right to refuse payment or handing over of a prize to any potential winner who refuses to or cannot provide sufficient documentation to verify their identity.
    • We may require you to provide us with additional information as we may reasonably require in order to process and to facilitate your acceptance and/or use of a prize.
    • This competition is limited to South African citizens only.
    • You may obtain a copy of the competition rules from our website
    • In the event of unforeseen circumstances or causes beyond our reasonable control, V&A reserves the right to cancel this competition, or to change the rules at V&A’s discretion or to change the prize(s) at any time by publishing such decision on V&A’s website: It is your responsibility to check the Website from time to time for any such changes
    • Any personal information (including, without limitation, your name, age, address, postal code, telephone number and/or e-mail address) that you submit on the entry form will be used solely in connection with this competition and will not be disclosed to any third party except for the purposes of the competition, where applicable, unless you agree otherwise, or unless disclosure is required by law or court order.
    • All entries become the property of V&A and will not be acknowledged or returned.
    • The winner selection is final, and no correspondence will be entered into.
    • Income and other taxes, if any, are the sole responsibility of the winner.
    • Each entrant agrees not to submit any entry that infringes any third party intellectual property rights, or any other rights, including without limitation, copyright, trademark, patent, trade secret or confidentiality obligations, or otherwise violates applicable law.
    • Neither V&A nor its directors, members, employees, agents or representatives shall be liable for any loss or damage suffered by participants as a result of participating in the competition, save where such loss or damage is a result of the negligent or intentional acts of V&A and/or its directors, members, employees, agents or representatives.